Built for

Introduction

Entry into force: September 10th 2023

This Data Protection Policy is specifically adapted to the Crmberry website, as well as to the applications and services, of which the holder of the personal data could make use through the aforementioned website (collectively referred to as “Services”), or through other means (licensed software). For this purpose, and under the conditions set out in the Data Protection Policy, Crmberry may communicate your personal data to other companies, when necessary for the provision of such Services (for example, to the platforms integrated into the system, such as Jira and Google and its suites. Please review the privacy policies of platforms external to Crmberry if in doubt).

This Data Protection Policy may be modified by Crmberry, prior communication to the owner of the data through the website or by other means so that you can know it and continue using our Services. The fact of continuing to enjoy our Services, as well as, eventually, the services and/or licensed products, after having communicated the aforementioned modifications will mean that you agree with them, unless express consent is required.

Who is responsible for the processing of your personal data?

The data controller of the personal data provided by the owner of the data on the web page https://crmberry.com will be the company Apps Square S.L., VAT B42690743, with address for notification purposes at: Avd. de Las Naciones 1, Local 1, 03170, Rojales (Alicante) SPAIN

For what purpose do we process your data?

Crmberry may process the personal data collected from the owner for the following purposes:Contact: manage the data of interested parties who contact Crmberry through existing forms. Also, your data will be processed to manage any queries made, including by telephone.Advertising: If you have given your explicit consent, Crmberry may send to interested parties, also through electronic means, advertising related to our services, products and licenses. In accordance with the provisions of the European Regulation 2016/679, the use of contact data for sending advertising information, also through electronic means, shall be considered a compatible purpose. Web browsing: Personal data will be used only to enable navigation on our website and, in case you accept the cookie policy, to analyze the navigation performed and to perform behavioral advertising.

What data do we process and from what sources are they obtained?

The data processed comes from: Data provided by the interested party, through the completion of the forms for this purpose enabled and the relationships it enters into with Crmberry. Included in this section, the data provided through our profiles on Social Networks and paper forms, including quality surveys, when they collect personal data. Data generated as a result of navigation and use by the user of the Crmberry website. Data generated as a result of the management, maintenance and development of the relationship with the client. Data obtained from marketing studies in which the customer has agreed to participate and has given consent to be used. Depending on the service, product or license, the data processed includes the following typology: Identifying data (e.g. name, surname, first name, ID card, postal address e-mail, telephone number). Navigation and location data (e.g. use of web pages, sections visited, data provided by the user through social networks when indicating their location, etc.).

What is the legal legitimacy for the processing of your data?

The processing of data relating to “Contact” and other communication channels, is based on the management of requests and, where appropriate, in the provision of contracted services or on which stakeholders want to receive information. If there is a contract between the parties, the legal basis for the processing of data is the provision of services or products to the customer by Crmberry. The sending of advertising and marketing of own products or similar to those contracted by the data subject is based on the consent of the data subject that must necessarily be requested.

To whom is your data communicated?

Crmberry will not communicate your data to any third party, unless expressly informed and express authorization is requested. Data subjects and software licensee customers are expressly informed that their data will necessarily be communicated to the entities Atlassian and Google, pursuant to the provisions of art. 6.1.b), European Regulation 2016/679 (hereinafter GDPR). It is necessary to remember that the communication of the user’s data is necessary for the execution of the Crmberry license agreement. In order for the license to take effect, the contractual obligations between the parties to be fulfilled, and, finally, to be able to use all the services included in the software, the communication of user data to Atlassian and Google is necessary. Please review the privacy policies of these companies.

How long will we keep your data?

Personal data will be kept for a maximum period of 10 years from the last contractual interaction with Crmberry. After the aforementioned periods, the data will be deleted in accordance with the provisions of the data protection regulations. At any time and always free of charge, you can exercise any of the rights provided for in the current legislation on data protection, through a simple email to: support@crmberry.com

What personal data must be provided in each case?

Crmberry informs the user that, when personal data are collected through a form made available through the website, it will be necessary for the user to provide at least those data marked with an asterisk (*). Failure to provide at least such data, considered necessary, Crmberry will not be able to manage the provision of the service, product or license requested by the user. Likewise, the user guarantees that the personal data provided through the Web page are true, accurate, complete and updated, being responsible for any loss or damage, direct or indirect, that may be caused as a result of a breach of this obligation.

What measures are taken to protect your personal data?

Crmberry periodically performs risk assessments of the data it processes and adopts the necessary technical and organizational measures to maintain the level of security required for the personal data processed. We implement technical measures to prevent unauthorized access, theft and unlawful modification and loss of data.

What are your rights?

Any interested party has the right to obtain confirmation as to whether or not Crmberry is processing personal data concerning him/her.
Data subjects may also exercise the following rights:


– Access their data in order to know the processing of the data subject’s personal data carried out by Crmberry;


– Request rectification when the data subject considers them inaccurate and are being processed by Crmberry;


– Request the limitation of the processing of their data in cases where the regulations so provide. In these cases, Crmberry will keep the data subject to the limitation for the exercise or defense of claims as provided in the General Data Protection Regulation;


– Oppose the sending of advertising by electronic means sent by Crmberry, and withdraw your consent, without retroactive effect;


– Request the portability of personal data;


It is required to prove the identity of the person exercising their rights, by sending a copy of your ID card, NIE, Passport or equivalent document.
Crmberry will provide the requested information within a maximum period of one month from receipt of the request. This period may be extended for a further two months if necessary, taking into account the complexity and number of requests.

The interested party may file a complaint before the Spanish Data Protection Agency, as well as, eventually, file the appropriate claims before the ordinary courts.